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I'm having trouble logging in to DonorGive -- what do I do?

Common DonorGive login issues and how to resolve them:

  • 2FA code not arriving: Check your spam folder first. If the code is still not there, this may be a platform outage. Contact info@modernday.org and we will investigate.
  • Forgot password: Use the password reset link on the DonorGive login page. The reset email will go to the address associated with your account.
  • Wrong email: If you're not sure which email you registered with, contact info@modernday.org and we will look up your account.
  • Dashboard showing $0: If you know that you've raised funds in the current period, this is typically a display issue. Log out, clear your browser cache, and log back in. If the issue persists, contact info@modernday.org and we will verify your account data.

Note: If you cannot resolve the issue through self-service steps, email info@modernday.org with a brief description of what you're seeing. For 2FA issues that appear to be platform-wide, our team will escalate the request.