---
title: Why is my donation delayed?
description: How to diagnose a donation that is not showing in a donor's history, a declined recurring gift, or a delayed missionary payment.
---

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1. [MDM Knowledge Base](https://hub.modernday.org/kb?hsLang=en)
2. [Donor Support](https://hub.modernday.org/kb/donor-support?hsLang=en)

# Why is my donation delayed?

## Why can't I see a gift on my DonorGive report?

A gift may not appear if the report date range does not include the gift date, or if you are viewing the wrong dashboard. Follow these steps to troubleshoot:

1. Confirm that the date range on your DonorGive report view includes the date of the gift.
2. Confirm you are viewing the **donor dashboard** rather than the **missionary dashboard**. The two are separate views within the same login.
3. If the gift still does not appear after completing both checks, contact support@modernday.org.

## Why is my ACH transfer delayed?

Bank holidays routinely delay ACH transfers by one business day. Before escalating a delayed payment, check whether the expected date fell on or immediately after a federal banking holiday.

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