My recurring donation failed. What do I do?
If your donation did not go through, MDM will notify you by email. Here is how to resolve it:
- Log in to your DonorGive account and update your payment method -- an expired credit card is the most common cause of failed donations.
- After updating, your next scheduled donation will process automatically on its next cycle date.
- If you want to make a one-time gift to cover the missed donation, you can do so directly through the payments section of your missionary's profile page.
- If you are unsure why your donation failed or need help updating your information, email support@modernday.org with your name and the missionary you support.
Note: MDM sends a notification email when a donation fails. Your missionary depends on consistent support -- resolving failed donations quickly makes a real difference.